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The Step-By-Step Natural Gas Guide


How do I become a subscriber?
If there is a pipeline passing along your street and there is a box in your building:
You can complete your subscription and start using natural gas right away.
If there is a pipeline passing along your street but there is not a box in the building:
You can file an application with the Bursagaz General Directorate or the subscription action center.
 
 
Which documents are needed for subscription?
If there is no other natural gas subscriber in your building, you will need to submit:
1. The decision of the building's residents as to whether they prefer individual or central heating.
 
If:
a. There are less than 8 flats or shops in the building, the decision should be written in the form of a petition
b. There are 8 or more flats or shops in the building, the decision must be made with a majority of at least 51% of the inhabitants and the building's book must be certified by a Notary Public.  
c. The owner is an individual person, the application letter should be submitted with the written decision included.
2. If the person that files the application is the owner, the copy of the title deed should be submıtted, and if a renter, a copy of the rental contract must be submitted.
3. A copy of the applicant's identification card (with the identity number for the Republic of Turkey).
 
4. An invoice for electricity or water service that includes the applicant's address or a copy of the clean environment document.
If there is any other natural gas subscriber in your building, you must submit:
1. A copy of the identity card (with the identity number for the Republic of Turkey).
2. The installation number of your building.

Note: The subscription fee will be paid when the application form is submitted.
 
After subsription is completed, how does the installation process work?
After becoming a subscriber, you will now contract with an engineering company certificated by BURSAGAZ that will perform the installation.
Please pay attention to the following guidelines during the installation process:
  • Is the installation company you select certified by Bursagaz? Have they received the proper authorization document from Bursagaz? Ask to see their certificate.
  • Do not work with uncertified installation companies.
  • You must have a written contract with the company that will carry out the installation work.
  • You must write in the contract the kind of materials that will be used in the transfer to natural gas, including the brand of the device and the payment form as well as all other requests. Furthermore, there must be provision in the contract specifying that the “Courts and Enforcement Departments in Bursa will be certified in case of a conflict."
  • Bursagaz will not be responsible for the contract you have created with a certified company.
  • The approval and installation control appointment acts of your project will be followed through by the company with whom you have contracted.
  • In case you encounter a situation during the installation process that does not comply with the contract you have signed with the certified company, you can obtain information about the company from Bursagaz's Help Desk.
  • Keep in mind--both your responsibilities and the responsibilities of the engineering company will be laid down in the contract that will be signed.
  • You can obtain information on the authorization status of the engineering company from the Help Desk or Bursagaz's website.
  • It is imperative that you notify Bursagaz if you need a modification after the gas has been turned on during installation. Bursagaz provides authorization for interventions involving the gas lines.
After installation by the certified company:
  • An authorized employee from Bursagaz will come to your flat together with an employee of the certified engineering company to ensure the compliance and accuracy of the installation.
  • If your installation conforms to Bursagaz's technical specifications and the project and all devices are installed correctly, the natural gas adherence document will be issued (one copy of this document will be provided to you).
  • If your installation does not conform to Bursagaz's technical specifications, the project will not be issued an adherence document. Natural gas cannot be used in any way without having first obtained the natural gas adherence documents from Bursagaz.
How do I conclude my agreement and start using natural gas?
You can conclude the agreement for use of natural gas with Bursagaz after the installation adherence documents have been issued. You can sign the agreement at home during the same time as the installation certication home visit.
The following must be provided if signing the agreement at home:
a. A copy of the identity card (with the identity number for the Republic of Turkey).
b. The residence document.
c. A copy of the title deed if you are the home owner, or the rental contract if you are a tenant.
The following must be provided if signing the agreement at Bursagaz:
For individual use:
a. A copy of the title deed if you are the home owner, or the rental contract if you are a tenant.
b. The residence document.
c. A copy of the identity card (with your identity number for the Republic of Turkey).
d. The natural gas conformance document.
For central use:
a. The decision book certified by the Notary Public (containing the related decision).
b. The decision that has been authorized with a majority of at least 51% of the signatures of the building's residents.
c. The copy of the identity card of the person that is certified to conclude the agreement.
The individual and central tax plate is necessary for the commercial use.
The following constitute situations of questionable or improper natural gas use:
  • If natural gas is used prior to the official authorization being granted by Bursagaz.
  • If the natural gas meter is altered without the approval of Bursagaz.
  • If you use natural gas although the agreement is not on your name.
  • If the natural gas installation is modified in any way without having first obtained approval from Bursagaz.
  • If you re-activate a meter that has been de-activated by Bursagaz, this constitutes an illegal use of the gas.
  • In such situations, the penalty for improper use established in the regulations will be levied.
The following are instances of illegal use of natural gas:
  • If you use natural gas without having been registered by Bursagaz.
  • If you use natural gas after having interfered with the gauging device.
  • If you use natural gas without a gauging device.
If natural gas is used illegally:
  • A penalty of 200% of the unit price of natural gas will be imposed for the first transgression,
  • A penalty of 300% of the unit price of natural gas will be imposed if the transgression is repeated.