Solution Center

The help desk at Bursagaz can provide answers to questions about the company's activities as well as assisting customers with their individual needs. Feedback is collected and re-directed to the appropriate personnel, if necessary, and requests and complaints about natural gas and its usage are monitored and evaluated. In short, the help-desk is a one-stop solution center for our customers.

At the help desk, customers' questions, requests and complaints are evaluated by the trained help desk staff and additional information is also gathered from the respective involved departments, if necessary. Customers get a response about their issues the same day, either via a phone call or by e-mail, depending on their preferences.

Help Desk staff

• Inform you
• Point you in the right direction 
• Solve problems

You can call (+90 224) 444 11 33 to reach the Help Desk.

You can also inquire about your debts and the status of in-building installation projects via the interactive voice response system with a phone call.

Call (+90 224) 444 11 33 to access Bursagaz's interactive voice response system to get more information about campaigns, subscription and invoice information and to learn about the status of your in-building installation project.